Return and Refund Policy for

online orders

At Ibsen Photonics, we are committed to delivering the world’s best products, designed for high performance and reliability.

We understand that sometimes a return or refund may be necessary, and we strive to make this process as smooth as possible. This return and refund policy applies to orders placed online at our website – not to orders placed by purchase order.

You may request a return within 14 days of receiving your order.

To be eligible for a return, the following conditions must be met:

• The product must be unused and in the same condition as received.
• The product must be in its original packaging, with all seals unbroken.
• Proof of purchase (order confirmation or invoice) must be provided.

Refunds will be issued to the original payment method (credit card) used for the purchase.

The buyer is responsible for all return shipping costs.

To initiate a return, please follow these steps:

1. Contact our sales team at sales@ibsen.com to request approval for the return.
2. Provide your order number, product details, and reason for the return.
3. Once approved, you will receive instructions on where to ship the item.

If you receive a damaged or defective product, please contact us immediately at support@ibsen.com with photos of the damage, as well as order number and product details.

For any questions regarding our return and refund policy, please contact us at support@ibsen.com