Integration and support

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Whether you buy one of our standard spectrometers or a customized variant, Ibsen Photonics provides extensive integration support throughout your product development.

Our goal is to help you complete your project as quickly, smoothly, and successfully as possible. Below, you can find a list of documentation and services we offer to ease your instrument development, integration, and testing. Please, fill out our convenient forms to request additional information or services or ask a support question. You can also send us an email at support@ibsen.com and describe your request as accurately as possible. If you are interested in a quotation for one of our spectrometer products please, use our quotation request form or send an email to inquiry@ibsen.com.

Need support?

Do you have a specific support question or problem? Please enter a request in our Helpdesk system and one of our application engineers will get back to you directly.

Create support case

Product specifications

Our product specifications provide detailed information such as detector options, grating efficiency, resolution versus slit width, and electronics and software options.

Technology tutorials and design guides

On our technology pages, you can find tutorials, design guides, and calculator tools that can help you understand and select various components and parameters in the spectrometer system.

Mechanical

For all our spectrometers we offer dimensional drawings, 3D step-files, and mounting guides that you can use in the mechanical design of your instrument.

Electronics

Many of our spectrometers can be supplied as an optical bench with direct access to the detector pins which enables you to build your own electronics. Alternatively, all our spectrometers can be supplied with digital controller electronics.

Software

Our spectrometers come with software interfaces as described on our spectrometer software page. The software and software development kits can be downloaded from our web page upon request.

Support service

Ibsen aims at responding to any request from you within 24 hours anywhere in the world on all work-days. Often you will have a response within a few hours. This service is free of charge for all our customers and doesn’t require any service contract.

Services

Ibsen can offer various paid services like:

  • Optical design of your light delivery and sample collection optics
  • Mechanical design of (part of) your instrument
  • Special testing according to your requirements

Which spectrometer to use?

Do you need to evaluate a spectrometer for your next project?
We understand that it can be hard to judge the performance of a spectrometer just from the data sheet. Therefore, we offer a time limited loan of a demo unit to customers that meet certain criteria.

Apply for a demo

Ask the experts

Do you want to discuss your spectrometer project with one of our experts? Please fill out the form, and we will contact you as soon as possible.

Contact us

Visit  our OEM spectrometer pages 

Browse our range of OEM spectrometer products.

Go to OEM Spectrometers